Larger companies and
boutique groups are equally beloved by Myjourneyinvietnam readers, according to
this year’s World’s Best survey.
With so many new hotel brands launching, be they family-focused, design-driven, or millennial-friendly, today’s traveler is spoiled for choice. Still, some hotel chains are able to capitalize more than others on arguably the most important factor in the business: customer loyalty. And it is those brands that get rewarded by T+L readers in our World’s Best survey.
Every year for our World’s Best Awards survey, T+L asks readers to weigh in on travel experiences around the globe —
to share their opinions on the top hotels, resorts, cities, islands, cruise
ships, spas, airlines, and more. Readers rated hotel brands on their
locations, rooms/facilities, food, service, and overall value.
Though this year’s top 20
hotel brands range in location — Oberoi Hotels & Resorts (No. 4), the Leela
Palaces, Hotels & Resorts (No. 7), and Taj Hotels Palaces Resorts Safaris
(No. 15) focus on palatial properties in India, while companies like Four
Seasons Hotels & Resorts (No. 19) and Rosewood Hotels & Resorts (No. 6)
cover all corners of the globe, from Paris to Beijing — one thing holds true
throughout: exemplary service. “Stayed at several Leelas in India,” wrote one
reader. “Their service is breathtaking along with the rooms, which defy any
other chain.” Of Rosewood, one fan said: “Our go-to hotel chain. The service is
always superior and friendly.”
Closer to home, Montage
Hotels & Resorts (No. 14) is a boutique brand of six properties in South
Carolina, California, Utah, Hawaii,and Mexico. (Montage Kapalua Bay, in Maui,
took home the No. 1 resort hotel in the state). For this brand, both sense of
place — another thing resonating with today’s travelers — and service stood
out: “Luxury at its best. Great locations and staff.”
This year’s list has a
newcomer in the No. 2 spot: family-run Red Carnation Hotel Collection, which
has Ireland’s Ashford Castle (a perennial World’s Best favorite) and Hotel 41
in London in its portfolio. The No. 1 hotel brand in the world? A rapidly
expanding company with forthcoming properties in Bhutan, Bali and Israel. Read
on for more on this repeat, wellness-centric winner — and see how the other
brands scored with our readers.
20. Shangri-La Hotels
& Resorts
19. Four Seasons Hotels & Resorts
18. St. Regis Hotels & Resorts
17. Thompson Hotels
16. Banyan Tree Hotels & Resorts
15. Taj Hotels Palaces Resorts Safaris
14. Montage Hotels & Resorts
13. Anantara Hotels, Resorts & Spas
12. COMO Hotels & Resorts
11. Aman
10. Auberge Resorts Collection
9. Alila Hotels & Resorts
8. The Peninsula Hotels
7. The Leela Palaces, Hotels & Resorts
6. Rosewood Hotels & Resorts
5. One&Only Resorts
4. Oberoi Hotels & Resorts
3. Oetker Collection
2. Red Carnation Hotel Collection
